No matter what you are wondering about, we’ve got you covered. Get answers to common questions about Adobe Creative Cloud for teams.
How do I purchase Creative Cloud for teams?
You must join Adobe's Value Incentive Plan (VIP) to purchase Creative Cloud for teams. Joining VIP is quick and easy. Your reseller will send you an email inviting you to join the program. Once you review and accept the terms of the program (there is no obligation to buy), you will be assigned a VIP ID, which you will use to place all orders.
What's the difference between Complete and Single-App membership?
There are two Creative Cloud for teams plans: the Complete plan (includes access to all Creative Cloud apps and services) and the Single-App plan (includes access to one app, such as Adobe Photoshop CC, and select services).
Which Creative Cloud desktop apps are available as a Single App?
The following are available as a Single App: Adobe Photoshop CC, Illustrator CC, InDesign CC, Adobe Muse CC, Dreamweaver CC, Flash Professional CC, Adobe Premiere Pro CC, After Effects CC, Adobe Audition CC, and InCopy CC. Although membership includes access to just one app, you will also have access to all other CC apps as a free 30-day trial.
Can I combine both Complete and Single-App plans under the same Creative Cloud for teams membership?
Yes. Both Complete and Single-App seats are managed via the easy-to-use Admin Console—a web-based portal that lets you centrally purchase, deploy, and manage all Creative Cloud for teams seats across your organization under one membership agreement.
How do I add seats to my Creative Cloud for teams membership?
You can add Complete or Single-App seats at any time. However, you will need to place an order with your reseller within 30 days to complete your transaction. If you do not place your purchase order within 30 days, you will not be able to add any more seats, and your unpaid seats may be deactivated. All additional seats will co-terminate with your original anniversary date. You can track your seats and status of payments on a seat-by-seat basis within Creative Cloud.
In which languages is Creative Cloud available?
The Creative Cloud website is available in English, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. Individual desktop apps and services may not be available in all of these languages.
Can I purchase a perpetual license for the Creative Cloud desktop applications?
No, CC versions of the desktop applications are not available as a perpetual license.
What is the 2015 release of Creative Cloud?
The 2015 release of Creative Cloud includes all-new versions of 14 CC desktop applications plus the debut of the new Adobe Character Animator (Preview). Accelerate your work with new Adobe magic, performance and Touch workflows, and capture inspiration or design production-quality work seamlessly across desktop and mobile. Jump-start your creative projects by accessing a library of fonts and graphics, and tens of millions of inspiring images from the new Adobe Stock service, available from right inside your CC apps. Or discover and follow inspiring work on Behance, and learn how to use Creative Cloud with brand new step-by-step project guides.
What type of personalization is provided in the 2015 release of Creative Cloud apps?
For the 2015 release, users will see in-app learning content, which over time will provide personalized learning content based on how the application is used. As we learn more about how the personalized learning content is used, we plan to expand the functionality to other Creative Cloud applications.
What is Adobe CreativeSync?
CreativeSync is the underlying technology in Creative Cloud that intelligently syncs your assets, fonts, photos, settings, Adobe Stock assets and more, so they instantly appear in your workflow where you need them, in the right format. With CreativeSync, available exclusively in Creative Cloud, everything you need is always at your fingertips as you move from app to app or device to desktop.
Do I have to be connected to the Internet to use my applications?
No. You only need to connect to the Internet at least once every 99 days to validate your membership.
As a Creative Cloud member, am I required to install an upgrade to a desktop application when it becomes available?
No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release.
I currently have a previous, perpetual-licensed Adobe Creative Suite product edition on my computer. Will I be able to use both my Creative Suite products and the Creative Cloud applications on my computer?
Yes, your existing Creative Suite product installation will not be affected by installing the CC product applications. For example, you can install and use both perpetually licensed Photoshop CS6 and Photoshop CC on the same computer.
What happens if I decide to stop my membership?
You will continue to have access to the free Creative Cloud member benefits, and if you saved your work to your computer you will continue to have access to those files on your own device. You will no longer have access to the Creative Cloud desktop applications or most of the services that are components of a Creative Cloud membership, and your allowed cloud storage will be reduced to 2GB.
Can I use the software I download from Creative Cloud on more than one machine?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership.
Do Creative Cloud members have access to previous versions of Creative Cloud apps?
Yes, you can install previous archived versions of the apps. Archived versions are provided as-is and are not updated to work with the latest hardware and software platforms.
Where can I learn more about Creative Cloud and security?
You can find comprehensive information on Creative Cloud and security in the Adobe Security Center.
The Security Center contains a comprehensive white paper on Creative Cloud for security as well as a security FAQ.
What types of files can I store in Creative Cloud?
There are no restrictions on the file types you can store in Creative Cloud.
Can I share any kind of file from Creative Cloud?
There are no restrictions on the file types you can share in Creative Cloud.
What happens to my files in the cloud if I cancel my membership?
Your Creative Cloud files are stored on your desktop as well as on the Creative Cloud servers. If you cancel or downgrade your paid membership, you will still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.
Your account will be downgraded to a free membership, which includes 2GB of storage. If you’re using more than 2GB of storage, you will not be able to upload any new files to the cloud until the amount of online space used in your account drops below your allotted amount.
If you are over your storage limit, you have 90 days to reduce your online usage or you may lose access to some or all of your files saved on the Creative Cloud servers.
Am I required to store my files in the cloud?
No, you can save your files wherever you choose (on your local hard drive, mounted drives, thumb drives, and so on). However, your Creative Cloud membership comes with cloud storage that you can choose to take advantage of for backups, link sharing, folder collaboration, and more. The desktop application makes it easy to synchronize your local files with your Creative Cloud storage. So if you choose to sync your files to Creative Cloud, you’ll still retain a local copy of your files.
My organization wants to block access to certain services, such as storage and community features, available through Creative Cloud. Is this possible?
Yes, your IT administrators can block users from accessing the online services. The online services and their URLs are listed at www.adobe.com/go/integratedservices.
As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using Creative Cloud Packager. Creative Cloud Packager is available through Creative Cloud for teams.
The following responses address common concerns about Creative Cloud for teams.
"We don't want to store private data in the cloud. The cloud just isn't for us."
Using the 100GB of cloud storage is optional. You can manage data privacy with IT controls available in Creative Cloud for teams, network restrictions (firewall), and organizational policy. And you can block users on the corporate network from services like storage.
Creative Cloud security FAQ for IT
Creative Cloud network endpoints
Controlling access to Creative Cloud services
"We can't allow users to install software. We need to manage updates."
Creative Cloud Packager enables you to centrally deploy all Creative Cloud desktop apps, or a customized subset, across your organization so you can maintain control of which Creative Cloud applications are installed. Updates can also be centrally managed. Centralized deployment ensures that everyone is on the same version of the software, which reduces support costs.
"Launching Photoshop in the browser will drain our network bandwidth. Everyone has to download every update every time."
Creative Cloud applications (like Photoshop CC) run on the desktop, not in a browser or thin client. The IT administrator downloads the apps from Creative Cloud once and centrally deploys them across the organization, or enables users to download and install on their own. Once installed, the apps run locally. You can centrally manage and install updates at your convenience through Creative Cloud Packager or enable users to install updates on their own.
Centralized deployment prevents network congestion because you don’t have multiple users downloading the same bits at the same time. It also enables you to tailor Creative Cloud packages to meet the needs of your team.
"Creative Cloud will be more expensive over time."
Perpetual licenses have a fixed value over time, whereas a Creative Cloud membership delivers access to new versions and features continuously, as they are developed. Not having access to the latest Adobe technology can also have its costs. With Creative Cloud membership, you don’t pay for upgrades or updates. And your organization gets the newest features as soon as they are available without having to wait for them to be bundled together in a traditional 12- to 24-month upgrade cycle.
St. David’s School finds Creative Cloud more cost-effective than traditional software
"We want to own."
You can continue to use your current Creative Suite perpetual licenses for as long as you like. But keep in mind that with Creative Cloud you pay for a membership and receive the latest Creative Cloud product versions along with continuous updates as they are developed. There is ongoing value with Creative Cloud, whereas the perpetual products were last updated in April 2012.
Savage Brands simplifies software administration and budgeting with Creative Cloud